stand up arcade Responding to Complaints

by:BLEE     2019-07-09
stand up arcade Responding to Complaints
This is possible in the course of your business...You may (just maybe) have to deal with...From a customer or customer....There are two ways you can do this: if in the course of your business transaction you may (just possibly) stand up and have to deal with complaints from customers or customers....There are two ways you can do this: you can defend your rights (lose customers and any possible income) you can keep your temper, let your customers respond to complaints from most businesses now (or should), because their policy is that customers are always right.
Replacing a few items that don't need to be replaced is a better business sense --Gain customer satisfaction and return on possible referralsInstead of sticking to your rights and losing an unknown number of customers and referrals.So, the purpose of your response to an angry customer is to find out what he/she wants and give it to him/her.Even if this requirement seems completely unreasonable, what you get in the brownie points, often making up for what you lost when replacing items (unless, of course, something like Maserati!).
1.
Express regretBe sincere (don't say.
..We don't understand how this happened.
..Because it means that the customer is careless or stupid.since no-One more person has had this trouble ).2.Explain how the problem happened (the customer has the right to know what went wrong --This also reflects your business well as it shows that you have taken the complaint seriously enough to thoroughly investigate it --We all like to be taken seriously!).
3.
Tell the customer what you will do to correct the situationThe best way is for the customer to say what he/she wants.If this is completely impossible, suggest a viable alternative.Sometimes customers make mistakes-Forget to include the correct address or leave the check out.
Again, don't write anything, it may make the customer feel stupid.NOT \"...Your check is not attached.."But" your goods have been packed and can be shipped.Upon receipt of your check, we will send it immediately as requested, which is clearly ignored in your original letter.
\ "Sometimes it is impossible to give the customer what he/she wants;In this case, you have to show extreme wit in the wording in the letter.The best way to refuse is as follows: 1.Start with rejection-I know it's painful, but it's much better to let your client know from the very beginning what's going on.2.Explain in detail why this request must be rejected.
In this way, you have the rest of your letter, trying to agree with your client, hoping to end with a positive attitude (instead of hitting him/her with a final rejection ).Note: it should sound sincere to express regret.\"I am sorry..."It sounds better than colder," I regret to inform you, "pointing out all the reasons for the denial of the request to mitigate the blow by providing some small consideration.
There may be a discount for the next purchase;Vouchers for small items (scarves, ties, etc;A will invention from another business (you have a reciprocal arrangement with them );flowers;The value of tickets for movies or such "sweet ones" far exceeds their cost.You will have a happy person who is willing to tell everyone the happy ending of her story, not a disgruntled customer who defile your name.The audience will see your side and say, ".
..Well, they really don't have to do anything, but aren't they good?\" N.B
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